Customer Testimonials
Charlie at the service department is an angel! He has the patience of a saint, he solved an issue for us that was really stressful and did it with kindness even though we were upset. This is the second time Charlie has assisted us. He's super!!
Had my first service on my Subaru Crosstrek last week and I cannot be more happy with their team! They did a full inspection (with video that I was able to watch on my phone), tire rotation, patched my tire after they discovered a screw in one of them, changed my oil, and topped off all other fluids free of charge (first service benefit). I highly recommend the service team and their salesperson, Savanna, who sold me my Crosstrek! This is my first time owning a Subaru and I don't think I'll ever have anything other than a ... Read More Google - Nov 5, 2026
Always great service and friendly staff!
Another excellent visit to Morgantown Subaru, Jacob the service advisor was professional and communicated Clearly, and easy to understand terms. The mechanic Mike was excellent and went above and beyond to make sure my car was in tiptop condition
Came in to see about getting a new vehicle. Ethan was so helpful and listened to all of my concerns. He explained everything really well. Dorsey was amazing at explaining all the warranty information and answered all the questions I could possibly ask. Amazing team here!!!
They worked until they could find us a car in our price range and parameters of what we were looking for!
Ethan, Paul, and Dorsey were all very helpful, friendly, and informative. They made the car purchase process quick and painless.
Wonderful experience buying a new Subaru Ethan and Caleb were great help with our buying pricess and finance paperwork !! Thank you for a great experience.
Very helpful and able to work with us to get a new vehicle within our budget!
Charlie and Garrett were both Top Notch! Both were Professional, Informative, Knowledgeable and friendly.
Caitlin and Caleb were very helpful ! Would definitely recommend this location. Transparent and kind throughout the buying process.
Ethan and Caleb great team to work with.
Great service and support through the purchase process! Special thanks to Liz and Caleb!
Alivia went above and beyond when I bought my Crosstrek! She is respectful, kind, and very personable.
I work here, please come here and buy a car from me 🙂
I absolutely loved the video of my car during the appointment. Letting me see the work as it was being inspected was awesome. Seeing the actual footage was very forthcoming!!
Wonderful experience at Morgantown Subaru! Caden was super helpful & attentive. He was knowledgeable about all the vehicles we were interested in purchasing. We highly recommend Morgantown Subaru!
Even though the service department closes early at 4:00 PM, they are extremely helpful to hospital (Ruby) employees. I can drop off my car during my lunch break, and they provide a shuttle back to the hospital. After I finish work, I simply return to pick up my car. This service makes it very convenient for those of us who work long shifts. I really appreciate their excellent customer service and consideration for healthcare workers. Highly recommended!I was very satisfied with my service at Subaru of Morgantown. The inspection video was clear, concise, and easy to understand. I especially appreciated ... Read More Google - Aug 3, 2026
Greeted with a smile. Work was done quickly and a possible issue was noted which I appreciated.
Excellent and professional service! I love Subaru of Morgantown!
Awesome dealership. They really care about people and treat you well. Whenever you buy a vehicle there you become family. The new car sales department, finance department, and service department are great!
Just left today with a 2019 Subaru Legacy, so I can’t give much substantive feedback on the car yet, but on paper it seems to be in great condition. More importantly, Tae was a fabulous salesperson. Calm, patient, and zero pressure. I really appreciated her kind demeanor. Thank you, Tae!!!
Alexa and Caleb were both great to work with!
Had to buy new tires for my vehicle. They were more expensive than expected but the service was completed quickly and the service team was awesome to deal with!
Subaru of Morgantown was wonderful to work with. Dorsey and Ethan made sure we got the car we wanted for the price we wanted and were extremely transparent.
Caden and Caleb were awesome to do business with highly recommend great buying experience!
Savanna and Caleb were wonderful and made the experience as smooth as possible!
Prompt and efficient service, even after I added inspection to the original oil change request.
My family has bought Subaru’s from Subaru of Morgantown since before I was born. We have used their service center for just as long. I can say they have always treated us fairly. When I ask questions on services they give honest answers so I can make a well informed decision. They don’t just find something wrong with the vehicle, as we have lifetime free inspections and oil changes. Great staff all around.
I was treated with kindness, patience and respect. Questions were addressed. I feel I can reach out to Subaru when needed.
Derek and Caleb were great! Best deal I've ever gotten! Easy to work with as well.
Very good experience. Everyone was very nice to us with having a 6 month old there. Don't pressure u into buy anything and try to find the right fit for u
Quick and convenient service. Fair pricing. Friendly and helpful staff. I enjoyed my experience with Morgantown Subaru!
Jared and Dorsey were so helpful and stayed so late to help us find the right car for the right price!
They performed what I needed with a smile I was very happy with my experience there
I only got an inspection, but it took almost no time and no one tried to upsell me on any unnecessary services. So it was a perfect experience to me.
In and out. All good. Jason was friendly and pleasant. The place was clean. There
Alivia and Caleb were great! Very thorough and seamless process.
Excellent service Efficient. Good price. Excellent delivery. Good communication. Clean Dealership. Nice facilities. Met sales manager who was also nice.
Mechanic identified the issue right away and his video was very useful. Problem was resolved right away.
They did a wonderful job. They kept me informed. Was there less then 45 minutes. Thank you ??
Very professional Greeted as a cherished customer Service was prompt And reviewed the technician report with me
They met my needs and were courteous and friendly. They were respectful and met the price I was looking for.
Great! The staff was friendly and knowledgeable. They worked with us and were very patient.
The service center is excellent, Charlie is fantastic at his job and have always been satisfied with the work. In fact the Service department was a major consideration in choosing this dealership. They pointed out that the door edge guard on the back drivers side door that they'd just installed was defective and they went ahead and ordered a new set at their own cost. Everyone is friendly, helpful and efficient. I've owned 6 Subaru's and this 2025 Forester Wilderness is the second Subaru purchased from this dealership - the first was my 2014 Outback.
Great sales and management at this dealer. We had a good car buying experience.
This was my second purchase in Morgantown. Very customer friendly. Everyone was great to work with!
Charlie was excellent Besides the fact that I had to drive 40 miles one way three days.... great
Very customer friendly. Want to help you get the best value for your money and budget. Very pleased with process and outcome.🙏!!
I experienced the loss of my brother while my car was in repair. I received care and release from worry about when I would get the loaner car back.
Awesome Always kind and nice whenever I go for anything. Best subaru dealership in north central wv
They were very Professional and accommodative during a routine recall and regular service oil change
I had to have my radio replaced. Jamie kept me informed about my part being delivered. She was able to get an appointment scheduled the next day.
Took care of everything - required a return from a prior service 3 days earlier but it was all handled. Hopefully thoroughly this time.
Charlie is friendly, upfront, and honest. He's looked after my car for 9 years and I trust him completely!
My experience was very good. Just had an oil change and tire rotation They said everything looked good.
I love their compassion and energy! They are the sweetest and most informative workers. They are very helpful to give you as much information as possible while being kind
Quick, easy, and no issues. Super quick, clean waiting area, kept up to the first free oil change, and no issue with service. Also, they put my plates on with no question.
Tae was so amazing she went above and beyond we actually bought 2 vehicles within 2 days.. everyone was so helpful and supportive.. this made #11 for us buying Subaru's thank you to Caleb in the financial department along with everyone else.. they made us feel like a person not just a number..
Alivia and Savanah were great. Caleb too Great customer service all around! They are the best!
Good experience and purchase. Both sales persons were helpful and knowledgeable. The manager also helped
I had a great experience with Subaru of Morgantown. Alivia was amazing. She was patient and took time to go over everything. From start to finish everyone who helped us was great. If you are looking for your first or next Subaru, go see Alivia and the Morgantown team.
Prompt, friendly, thorough service Easy to schedule appointments and the shuttle service is a convenient service too.
Great experience working with Derek and Dorsey.
Dorsey and Ethan was wonderful at Subaru of Morgantown and got we what we wanted
5 very nice, professional, not pushy at all, helped us in every way possible! Great to deal with!! Ethan is a nice person to deal with.
Matt was an amazing salesman and Dorsey Larew went above and beyond and made our experience affordable and easy. This is our place!
Great plight easy going very helpful. But do not like phone system always going to voice mail not repair department. But sale. Very very hard to get a person on the phone just to ask a question
I love my Subaru love keeping it on the road love the service love how my car is good in the rain on the road
Jared was extremely knowledgeable and kind through the entire process. Dorsey helpful and efficient in completing the documentation.
Excellent easy to work with very comfortable atmosphere our 2nd car from there and my two daughters have also bought there since we moved to Morgantown 5 years ago GREAT PLACE Savanah was wonderful
Josh was knowledgeable and explained everything that needed repaired in terms I could understand. He was very personable. His whole staff made my visit with the service department excellent
Everyone was very friendly and got my problem dealt with in a timely fashion Will be bringing my car back for future maintenance and problems
It was a great experience. I got help were i needed it. Great big thanks to them
Very thorough Knowable, but I find the prices of the items needed a bit expensive.
Liz was a huge reason why I came back to Morgantwon Subaru, explained everything very well and helped me find the right car for me!! Dorsey was great at explaining all warranty and financing options and finding the right option for me. Thank you Subaru Morgantown!
Everyone is always nice and helpful and keeps me informed Service is always good and quick
Savannah is very kind and warm. She made the entire process very smooth and has been extremely helpful.
Quick, friendly service Quick friendly service. Clean waiting room. Good snacks! They also kept me updated on service my vehicle was getting.
Excellent as always. Well, Jacob was on point from start to finish. I will be back soon.
400 miles from Asheville and they gave me loaner. My Subie drove and liked like new. The folks and my service advisor Keith Yoder Cheers Brad
Was helpful, quick to get in Was able to get me in quick and the servicor was very kind and helped explain issue
Have had good experiences with John Howard service. They are very thorough and perform great service.
Alivia and Dorsey were wonderful! Best car buying experience!
They were very professional and informed me that my cabin filter and air filter needed to be changed. I decided to purchase from a Subaru dealer and replace them myself.
Dorsey and Ethan did an incredible job getting us a financed Subaru.
Quick and fast service. Took care of any concerns Very friendly, got things done fast and effective. Made sure everything was good with my vehicle
This sales person that helped us pick the vehicle Tae was very good very knowledgeable on vehicle.
I have been buying my cars here for many years Service is great and I have been treated very well 😊
Great service from Walt & Caleb.
Subaru owner since 1984. I have owned multiple Subarus, most for ten or more years, and driven 250 to 300 thousand miles. Dealership owners have changed.through the years, but still the same excellent service. Both sales and service processes are thorough and professional. No high pressure sales techniques. Employees go the distance to ensure customer satisfaction.
Everyone is great to deal with - no hassles! We will continue to buy cars here!
Servicing of my Outback is taken seriously. When I leave I am confident that all issues have been addressed. Thank you.
Much better this time than previous times. I didn't have to wait long. Under an hour and I had received coupons that I was able to use.